Project Manager (Online Survey Management)

Gurugram, India
Full Time

About Torfac

Torfac signifies growth for every individual part of our team. We are a global organization with a vision of providing best in class service by harnessing synergies derived from combining cutting edge technology and human intelligence. The success of every organization depends on the team, and we are proud to say that, here at Torfac, we have some exceptionally talented individuals whose growth has been fantastic to watch. Torfac is constantly growing in numbers; today, we have built a highly client-centric business connected with deep-rooted foundational values, integrity, honesty, client first, and respect.

Torfac is one of the world's leading providers of market research services, panel, and data collection. We are proud to be known as provider of quality, reliable data. We have built innovative solutions to conduct end to end market research projects. We proudly serve over 800 clients including but not limited to, marketing agencies, universities, market researchers, media and advertising agencies, healthcare and consulting firms across North America, Europe and Asia Pacific. Come be a part of this young and enthusiastic organization!
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Job Description

The role of Project Manager is crucial to the execution of online data collection projects & client management at Torfac and are responsible for our success.

Job Responsibility

• Handling complex projects with our top clients.

• Act as the account manager for some clients.

• Report writing and analysis

• Managing client escalations

• Managing and Mentoring new joinees.

• This will require a thorough understanding of people and project management skills.

• Replying to Client e-mails within 30 minutes ensuring proper email etiquette

• Setting up the project in our system according to the specifications shared by the client

• Apply relevant quotas, targets and screening at our end.

• Test surveys before releasing sample.

• Achieve the numbers committed to the client within the scheduled timelines

• Tracking the live projects and taking necessary steps to maintain the health of the project

• Regular follow ups with clients for updates, closure or billing

• Ensure proper and complete billing of projects

• Exhibit consistent performance with quality in place

Skills Required

• Autonomous project management skills

• Client communication skills

• Mentoring and Training ability

• Excellent communication skills, both written and verbal.

• Adept at handling multiple projects simultaneously, some with tight deadlines.

• Strong attention to detail.

• Working knowledge of Gmail, MS Outlook, Excel, Word; strong internet knowledge.

• Knowledge of market research industry.

Experience Required:

3-5 Years in Market Research Industry

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