Director - Strategy and Excellence

Gurugram, India
Full Time

Torfac is looking for a director who has experience in business transformation, new strategies formulation and implementation, project executions and operational excellence.
This position will collaborate with teams across the business to drive strategic initiatives and lead the transformational efforts within the organization.


  • Drive end to end initiatives for capability building on business process improvements, training, and maintenance of business improvement initiatives.
  • Drive customer satisfaction monitoring and enhancement.
  • Establish effective performance management system.
  • Contribution to the company’s development and profitability through various initiatives and special projects
  • Process Optimization: Analyze existing business processes, identify areas for improvement, and implement changes to streamline operations and increase efficiency.
  • Project Management: Plan and oversee the execution of transformation projects, including setting goals, defining project scopes, allocating resources, and managing timelines.
  • Risk Assessment: Identify potential risks and obstacles to transformation success, develop mitigation strategies, and adapt plans as needed.
  • Cross-Functional Collaboration: Work closely with various departments and teams to ensure alignment and effective communication throughout the transformation process.
  • Performance Metrics: Establish key performance indicators (KPIs) and performance benchmarks to track the impact of transformation initiatives.
  • Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
  • Continuous Improvement: Foster a culture of continuous improvement by encouraging feedback, identifying opportunities for optimization, and implementing changes accordingly.

Required skills and experience:

  • 10+ years of experience business transformation, strategy formulation and implementation. process improvements, project management and process re-engineering.
  • Bachelor’s degree in business administration, accounting, finance, or a related field
  • Strong people and project management skills, with the ability to prioritise tasks, meet deadlines and manage multiple tasks.
  • Exceptional organisational and time management skills.
  • Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
  • Proven ability to successfully manage a wide range of internal and external stakeholders.
  • Ability to collaborate with cross-functional teams and influence stakeholders at various levels.

Experience Required:

10+ years

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